Senior Property Claims Leader - Large and Complex (Hybrid)

QBE Insurance Group; Brisbane; Híbrido; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Working

Wellbeing coaching and counselling

Flexible leave for new parents

Descripción de la vacante

QBE Insurance Group is seeking a Senior Claims Officer for large and complex commercial property claims. This hybrid, permanent role offers national scope and a chance to lead end-to-end claim portfolios with support from senior leaders.

You will deliver exceptional customer service, build strong stakeholder relationships, and contribute to continuous improvement within the claims function while adapting to a dynamic insurance environment.

Formación

• Must have commercial property claims experience.
• ISR (Industrial Special Risks) experience advantageous but not compulsory.
• Calm and resilient approach with ability to make sound decisions under pressure.
• Strong interpersonal skills and ability to guide customers and stakeholders clearly and empathetically.
• Solid computer skills and willingness to learn new systems.
• Proactive, self-motivated mindset focused on delivering excellence and embracing change.

Responsabilidades

• Manage an end-to-end portfolio of commercial property claims, with support from experienced leaders.
• Deliver an exceptional customer experience through proactive and empathetic communication across verbal, written, and in-person interactions.
• Build strong, trusted relationships with brokers, customers, suppliers and internal partners.
• Thrive in a dynamic, fast-paced environment where no two days look the same.
• Help drive continuous improvement across the broader claims function by applying your expertise and insights.

Conocimientos

Commercial property claims

Customer communication

Relationship management

Decision-making under pressure

Descripción del empleo

QBE Insurance Group is seeking a Senior Claims Officer for large and complex commercial property claims. This hybrid, permanent role offers national scope and a chance to lead end-to-end claim portfolios with support from senior leaders.

You will deliver exceptional customer service, build strong stakeholder relationships, and contribute to continuous improvement within the claims function while adapting to a dynamic insurance environment.