Senior Property Claims Leader - Large & Complex (Hybrid)

QBE; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and counselling

18 weeks gender-equal flexible leave

Job summary

QBE is seeking a Senior Claims Officer to manage large and complex commercial property claims across our national offices. This permanent, full-time role combines technical expertise with a customer-focused approach and resilience in a hybrid setting.

You will handle end-to-end claims, foster strong broker and customer relationships, and support continuous improvements in the claims function while enjoying flexible working arrangements and the backing of a leading insurer.

Qualifications

• Must have commercial property claims experience.
• ISR experience advantageous but not compulsory.
• Calm and resilient approach, with the confidence to make sound decisions under pressure.

Responsibilities

• Manage an end-to-end portfolio of commercial property claims.
• Deliver an exceptional customer experience through proactive communication.
• Build strong relationships with brokers, customers, suppliers and internal partners.
• Thrive in a dynamic, fast-paced environment with changing priorities.
• Contribute to continuous improvement across the broader claims function.

Skills

Commercial property claims

ISR experience

Job description

QBE is seeking a Senior Claims Officer to manage large and complex commercial property claims across our national offices. This permanent, full-time role combines technical expertise with a customer-focused approach and resilience in a hybrid setting.

You will handle end-to-end claims, foster strong broker and customer relationships, and support continuous improvements in the claims function while enjoying flexible working arrangements and the backing of a leading insurer.