Hybrid Sales Support & Onboarding Specialist

Nextens; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full training

Hybrid working model

Exposure to sales, legal, finance

Job summary

LexisNexis Risk Solutions is seeking a Sales Support & Administration Coordinator in Sydney to support the Account Management team. The role focuses on administration, process execution and stakeholder coordination, from onboarding to implementation.

You will work on onboarding, order processing, contract implementation, and cross-functional coordination, with exposure to billing and invoicing. A fast-paced, process-driven environment awaits.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, including issue resolution, billing, invoicing, order processing and contract implementation.
• Coordinate with Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio.

Skills

Sales Support

Administration

Customer Operations

Account Coordination

Salesforce

CRM systems

Microsoft Office

Billing

Invoicing

Attention to detail

Organisational skills

Fast-paced environment

Tools

SAP

Job description

LexisNexis Risk Solutions is seeking a Sales Support & Administration Coordinator in Sydney to support the Account Management team. The role focuses on administration, process execution and stakeholder coordination, from onboarding to implementation.

You will work on onboarding, order processing, contract implementation, and cross-functional coordination, with exposure to billing and invoicing. A fast-paced, process-driven environment awaits.