Hybrid Sales Support & Onboarding Coordinator

LNRS Data Services (Australia) Pty Ltd Company; Sydney; Hybride; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Full training provided

Exposure to sales, legal, finance and 

customer operations

Résumé du poste

LexisNexis Risk Solutions in Sydney is seeking a Sales Support & Administration Coordinator to back the Account Management team, handling order processing, onboarding and implementation.

The role focuses on admin, process execution and stakeholder coordination, with exposure to Legal, Finance and Fulfilment, and uses Salesforce and Microsoft Office to maintain accurate records. Hybrid work arrangement applies, with two days in office.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsabilités

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues
• Maintain accurate records and workflows in Salesforce and internal systems
• Help remove roadblocks and ensure a smooth customer experience
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

Connaissances

Sales Support

Administration

Customer Operations

CRM systems

Microsoft Office

Outils

Salesforce

CRM systems

Microsoft Office

SAP

Description du poste

LexisNexis Risk Solutions in Sydney is seeking a Sales Support & Administration Coordinator to back the Account Management team, handling order processing, onboarding and implementation.

The role focuses on admin, process execution and stakeholder coordination, with exposure to Legal, Finance and Fulfilment, and uses Salesforce and Microsoft Office to maintain accurate records. Hybrid work arrangement applies, with two days in office.