Hybrid Sales Support & Onboarding Specialist

Randstad Nv; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

LexisNexis Risk Solutions seeks a Sales Support & Administration Coordinator to back our Account Management team, ensuring a smooth experience from order processing through onboarding and implementation. This hands-on role focuses on administration, process execution and stakeholder coordination in a fast-paced environment.

You will engage across Legal, Finance and Fulfilment teams, support onboarding and contract implementation, and maintain accurate Salesforce records, driving efficiencies and

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, including issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio.

Skills

Sales Support

Administration

Customer Operations

Account Coordination

CRM systems

Tools

Salesforce

Microsoft Office

SAP

Job description

LexisNexis Risk Solutions seeks a Sales Support & Administration Coordinator to back our Account Management team, ensuring a smooth experience from order processing through onboarding and implementation. This hands-on role focuses on administration, process execution and stakeholder coordination in a fast-paced environment.

You will engage across Legal, Finance and Fulfilment teams, support onboarding and contract implementation, and maintain accurate Salesforce records, driving efficiencies and