Sales Enablement & Onboarding Coordinator

LexisNexis Risk Solutions; St Leonards; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Full training provided

Job summary

LexisNexis Risk Solutions in Sydney is seeking a Sales Support & Administration Coordinator to back our Account Management team. You will handle onboarding, order processing and contract implementation, ensuring customers have a seamless experience from first contact through to implementation.

The role emphasizes administration, process execution, and stakeholder coordination in a fast-paced, growth-oriented environment with a hybrid work setup.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

Skills

Sales Support

Account Coordination

Customer Operations

CRM Systems

Attention to detail

Tools

Salesforce

CRM Systems

Microsoft Office

Job description

LexisNexis Risk Solutions in Sydney is seeking a Sales Support & Administration Coordinator to back our Account Management team. You will handle onboarding, order processing and contract implementation, ensuring customers have a seamless experience from first contact through to implementation.

The role emphasizes administration, process execution, and stakeholder coordination in a fast-paced, growth-oriented environment with a hybrid work setup.