Sales Operations & Onboarding Coordinator

RELX International; St Leonards; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Full training provided

Exposure to sales, legal, finance and

Job summary

LexisNexis Risk Solutions seeks a Sales Support & Administration Coordinator in Sydney, offering a hybrid work pattern with 2 days in the office. You will back the Account Management team, handling onboarding, order processing and contract implementation to ensure a seamless customer journey.

You’ll interact with Legal, Finance and Fulfilment teams, maintain Salesforce workflows, and help resolve issues while driving process improvements for the client portfolio.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

Skills

Sales Support

Administration

Customer Operations

Account Coordination

Salesforce

CRM systems

Microsoft Office

Billing & Invoicing

SAP

Attention to detail

Organisational skills

Fast-paced environment

Financial services experience

Tools

Salesforce

CRM systems

Microsoft Office

SAP

Job description

LexisNexis Risk Solutions seeks a Sales Support & Administration Coordinator in Sydney, offering a hybrid work pattern with 2 days in the office. You will back the Account Management team, handling onboarding, order processing and contract implementation to ensure a seamless customer journey.

You’ll interact with Legal, Finance and Fulfilment teams, maintain Salesforce workflows, and help resolve issues while driving process improvements for the client portfolio.