Sales Support & Onboarding Specialist

Talent Octopusventures; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Full training provided

Exposure to multiple departments

Job summary

LexisNexis Risk Solutions is seeking a Sales Support & Administration Coordinator in Sydney to support the Account Management team. The role focuses on administration, process execution and stakeholder coordination, with a hybrid model (2 days in office).

You will assist onboarding, onboarding, order processing and contract implementation while ensuring a seamless customer experience across stages from order to onboarding and implementation.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues
• Maintain accurate records and workflows in Salesforce and internal systems
• Help remove roadblocks and ensure a smooth customer experience
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

Skills

Sales Support

CRM systems

Microsoft Office

Billing & Invoicing

SAP exposure

Detail-oriented

Tools

Salesforce

CRM systems

Microsoft Office

SAP

Job description

LexisNexis Risk Solutions is seeking a Sales Support & Administration Coordinator in Sydney to support the Account Management team. The role focuses on administration, process execution and stakeholder coordination, with a hybrid model (2 days in office).

You will assist onboarding, onboarding, order processing and contract implementation while ensuring a seamless customer experience across stages from order to onboarding and implementation.