Sales Operations & Onboarding Coordinator

LexisNexis Risk Solutions; Sydney; Hybrid; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Full training provided

Zusammenfassung

LexisNexis Risk Solutions is seeking a Sales Support & Administration Coordinator to back our Account Management team, handling onboarding, order processing and contract implementation. This hands-on role focuses on administration, process execution and stakeholder coordination to ensure a seamless customer experience.

You will use Salesforce and Microsoft Office, support billing and invoicing processes, and coordinate with Legal, Finance and Fulfilment teams.

Qualifikationen

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Aufgaben

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, including issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

Kenntnisse

Sales support experience

CRM proficiency

Microsoft Office

Attention to detail

Fast-paced environment

Stakeholder coordination

Tools

Salesforce

CRM systems

SAP

Jobbeschreibung

LexisNexis Risk Solutions is seeking a Sales Support & Administration Coordinator to back our Account Management team, handling onboarding, order processing and contract implementation. This hands-on role focuses on administration, process execution and stakeholder coordination to ensure a seamless customer experience.

You will use Salesforce and Microsoft Office, support billing and invoicing processes, and coordinate with Legal, Finance and Fulfilment teams.