Case Manager - Hybrid, Purpose-Driven Injury Care

EML Group; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Retail discounts

Wellbeing program

Learning & development

EAP services

Company events

Annual incentive

Job summary

EML Group is seeking a Case Manager in Sydney to support people through injury claims and recovery. After probation, you can work from home with a choice between monthly rostered days off or a 9-day fortnight, enabling better work-life balance.

This role focuses on meaningful, purpose-driven work in a specialist organisation known for stability and career development. Join a team that values empathy, problem-solving, and collaborative care, with AI-powered tools to reduce admin and more time to

Qualifications

• Strong customer service orientation with empathy for people

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers and practitioners.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Empathy

Communication

Team collaboration

Tech literacy

Tools

CRM software

Job description

EML Group is seeking a Case Manager in Sydney to support people through injury claims and recovery. After probation, you can work from home with a choice between monthly rostered days off or a 9-day fortnight, enabling better work-life balance.

This role focuses on meaningful, purpose-driven work in a specialist organisation known for stability and career development. Join a team that values empathy, problem-solving, and collaborative care, with AI-powered tools to reduce admin and more time to