Hybrid Case Manager: Workers' Comp & Return-to-Work

Eml Group; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work from home

Gym membership discounts

Health insurance discounts

RewardsHub discounts

Learning & development opportunities

Employee Assistance Program

Company events

Annual salary reviews

Parental leave

Job summary

EML, based in Melbourne, is seeking a dedicated claims professional to join our Workers' Compensation team. You will manage a portfolio of workers' compensation claims and assist injured workers to return to work, with emphasis on delivering high-quality service.

This is a full-time, permanent role in Melbourne with hybrid flexibility (up to 3 days remote after induction). You will work in a fast-paced environment, collaborating with stakeholders and maintaining strict compliance and detail.

Qualifications

• Victorian Workers' Compensation experience or injury management background.
• Ability to manage a caseload in a fast-paced environment.
• Excellent communication and stakeholder engagement.
• High attention to detail and organisational skills.

Responsibilities

• Provide timely, empathetic service to injured workers and employers.
• Proactively manage all aspects of a caseload of workers' compensation claims within the legislation and guidelines.
• Deliver the desired customer experience and end-to-end outcomes for a portfolio of cases.
• Provide accurate, clear information on claims, entitlements, obligations and responsibilities.
• Conduct claims reviews, case conferences or face-to-face meetings as required.

Skills

Workers' compensation experience

Excellent communication

Strong PC skills

Empathetic, resilient

Proactive, creative

Time management

Stakeholder engagement

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight
  
  

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming expressions of interest for experienced workers compensation case managers to join our supportive, purpose‑driven team in Melbourne on a permanent, full time basis. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience
  
  

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…

• Previous or current Victorian Workers Compensation experience working at one of Victoria's authorised agents is essential for this expression of interest.
• Strong PC skills with the ability to quickly pick up new systems and processes
• Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
• Empathetic, resilient and solutions-focused when managing complex or sensitive situations
• Proactive, self-motivated and able to think creatively to overcome challenges
• High attention to detail, with strong organisational and time management skills
  
  

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.
  
  

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.