Case Manager: Impactful Injury Claims (Hybrid)

EML; Newcastle; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Comprehensive learning & development

Employee Assistance Program

Job summary

EML is recruiting Case Managers in Newcastle to handle a full portfolio of physical and psychological injury claims. You will build strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers to support timely recovery and return-to-work outcomes.

The role involves designing personalised treatment plans, collaborating with internal and external stakeholders, and navigating challenging conversations with confidence, empathy and resilience.

Qualifications

• Experience in customer-facing roles across medical, hospitality, retail or corporate settings.
• Excellent communication and customer service skills.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build empathetic relationships with injured workers, employers, practitioners and rehab providers.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Communication

Problem solving

Empathy

Team collaboration

Initiative

Tools

CRM systems

Job description

EML is recruiting Case Managers in Newcastle to handle a full portfolio of physical and psychological injury claims. You will build strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers to support timely recovery and return-to-work outcomes.

The role involves designing personalised treatment plans, collaborating with internal and external stakeholders, and navigating challenging conversations with confidence, empathy and resilience.