Hybrid Case Manager – Injury & Return-to-Work Specialist

Eml Group; Tweed Heads; Hybrid; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning and development

Annual incentive scheme

Zusammenfassung

EML Group in Tweed Heads is seeking a dedicated claims professional to manage a portfolio of workers' compensation claims. You will liaise with injured workers, employers and health professionals to support timely recovery and return-to-work outcomes.

The role is full-time, permanent, with hybrid work options (up to 2 days work from home after probation). Strong customer service, communication, and collaboration are essential.

Qualifikationen

• Strong customer service experience in medical, insurance, hospitality or corporate fields.
• Excellent communication and rapport-building skills.
• Ability to thrive in a fast-paced, collaborative team environment.

Aufgaben

• Manage a full portfolio of workers' compensation claims.
• Build empathetic relationships with injured workers, employers and practitioners.
• Develop proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence and empathy.

Kenntnisse

Customer service

Communication

Team collaboration

Tech literacy

Jobbeschreibung

EML Group in Tweed Heads is seeking a dedicated claims professional to manage a portfolio of workers' compensation claims. You will liaise with injured workers, employers and health professionals to support timely recovery and return-to-work outcomes.

The role is full-time, permanent, with hybrid work options (up to 2 days work from home after probation). Strong customer service, communication, and collaboration are essential.