Injury Claims Case Manager — Flexible, Remote Work

EML; Tweed Heads; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Work from home

9-day fortnight

Monthly rostered days off

Wellbeing program

RewardsHub discounts

Learning & development

Employee Assistance Program

Salary reviews

Parental leave (up to 16 weeks)

Job summary

EML is welcoming applications for a Case Manager to join our supportive team in Tweed Heads, NSW. You will manage a portfolio of physical and psychological injury claims, building strong relationships with injured workers, employers and practitioners to support recovery and return-to-work outcomes.

EML offers flexibility to work from home after probation with options like 9-day fortnights or monthly rostered days off, plus a focus on learning, development and career growth in a stable,

Qualifications

• Strong customer service experience in medical, hospitality, retail or corporate fields.
• Ability to thrive in a fast-paced, collaborative team environment.
• Good computer literacy with ability to learn new systems.
• Strong communication, resilience and a customer-first mindset for rapport-building.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Skills

Case management

Customer service

Communication

Team collaboration

Problem solving

Tools

Computer literacy

Job description

EML is welcoming applications for a Case Manager to join our supportive team in Tweed Heads, NSW. You will manage a portfolio of physical and psychological injury claims, building strong relationships with injured workers, employers and practitioners to support recovery and return-to-work outcomes.

EML offers flexibility to work from home after probation with options like 9-day fortnights or monthly rostered days off, plus a focus on learning, development and career growth in a stable,