Hybrid Case Manager: Impact Lives & Growth

EML Group; Newcastle; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

Discounts at 350+ retailers

Wellbeing program

Learning & development

EAP for employees & families

Celebration events

Annual salary reviews

Job summary

EML Group in Newcastle is inviting applications for Case Managers to join us in January 2027. This role focuses on helping people with injury claims through empathetic support, coordinated care and timely recovery.

After probation you can work from home and choose between monthly rostered days off or a 9-day fortnight, offering you greater balance. Interviews will be held in December with start on 11 January 2027.

Qualifications

• Strong customer service experience with a passion for helping people.
• Ability to thrive in a fast-paced, collaborative team environment.
• Good computer literacy with the ability to learn new systems.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers and stakeholders.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Team collaboration

Computer literacy

Empathy

Tools

CRM software

Job description

EML Group in Newcastle is inviting applications for Case Managers to join us in January 2027. This role focuses on helping people with injury claims through empathetic support, coordinated care and timely recovery.

After probation you can work from home and choose between monthly rostered days off or a 9-day fortnight, offering you greater balance. Interviews will be held in December with start on 11 January 2027.