Remote Case Manager: Injury Claims & Recovery

EML; Sydney; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport discounts

RewardsHub discounts

Annual incentive scheme

Job summary

EML is inviting applications for a Case Manager role based in Sydney, starting January 2027. The role focuses on managing a portfolio of injury claims, building strong relationships with workers and employers, and coordinating treatment and recovery plans.

You will work in a supportive, purpose-driven team with hybrid work options and a structured interview process including a face-to-face group session on 9 or 10 December 2026 and commencement on 11 January 2027.

Qualifications

• Strong customer service experience with a passion for helping people in medical, hospitality, retail or corporate fields.
• Good computer literacy and ability to learn new systems.
• Strong communication skills, resilience and a customer-first mindset.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build empathetic relationships with injured workers, employers, practitioners and providers.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Medical background

Communication

Initiative

Job description

EML is inviting applications for a Case Manager role based in Sydney, starting January 2027. The role focuses on managing a portfolio of injury claims, building strong relationships with workers and employers, and coordinating treatment and recovery plans.

You will work in a supportive, purpose-driven team with hybrid work options and a structured interview process including a face-to-face group session on 9 or 10 December 2026 and commencement on 11 January 2027.