Case Manager: Injury & Return-to-Work Champion

Coleambally; Gosford; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Wellbeing program

Fitness Passport

Annual salary reviews

Incentive program

Job summary

EML is seeking a Case Manager in Gosford, Australia, to manage a portfolio of injury claims and work with injured workers, employers and professionals to support timely recovery and return to work. The role emphasizes empathy, problem-solving and resilience within a supportive team.

The position offers flexible work arrangements post-probation, including work-from-home options and a choice between a 9-day fortnight or monthly rostered days off, enhancing work-life balance.

Qualifications

• Excellent customer service experience and empathy in dealing with injured workers.
• Strong communication and relationship-building skills with stakeholders.
• Proficient computer skills and ability to learn new systems quickly.
• Ability to handle challenging conversations with confidence and resilience.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers, practitioners and rehab providers.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence and care.

Skills

Customer service

Computer literacy

Communication

Resilience

Job description

EML is seeking a Case Manager in Gosford, Australia, to manage a portfolio of injury claims and work with injured workers, employers and professionals to support timely recovery and return to work. The role emphasizes empathy, problem-solving and resilience within a supportive team.

The position offers flexible work arrangements post-probation, including work-from-home options and a choice between a 9-day fortnight or monthly rostered days off, enhancing work-life balance.