Case Manager - Hybrid, Impactful Injury Recovery

Employers Mutual Management; Newcastle; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Hybrid work options

Fitness/health discounts

Retail discounts through RewardsHub

Wellbeing program

Learning and development

Employee assistance program

Company celebrations

Annual incentive scheme

Job summary

Employers Mutual Management (EML) is seeking Case Managers to join our Newcastle team from January 2027. You will manage a diverse portfolio of physical and psychological injury claims, building empathetic relationships with injured workers, employers and healthcare partners.

This role involves proactive recovery planning, collaboration with internal and external stakeholders, and designing personalised treatment and return-to-work strategies.

Qualifications

• Strong customer service experience in medical, hospitality, retail or corporate fields.
• Excellent communication skills, both written and verbal.
• Empathy and resilience in challenging conversations with injured workers.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers, clinicians and rehabilitation providers.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence and empathy.

Skills

Customer service

Communication

Empathy

Teamwork

Problem solving

Tools

CRM software

Microsoft Office

Job description

Employers Mutual Management (EML) is seeking Case Managers to join our Newcastle team from January 2027. You will manage a diverse portfolio of physical and psychological injury claims, building empathetic relationships with injured workers, employers and healthcare partners.

This role involves proactive recovery planning, collaboration with internal and external stakeholders, and designing personalised treatment and return-to-work strategies.