Case Manager | Hybrid Work & Impact in Injury Care

Employers Mutual Management; Gosford; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work options

Wellbeing program

Learning and development

Annual incentive scheme

Job summary

EML is seeking a dedicated Case Manager to join our Gosford-based team. You will manage a full portfolio of physical and psychological injury claims, build strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers, and collaborate on proactive return-to-work strategies.

This deeply meaningful role requires effective communication, resilience and problem-solving, with development pathways and access to AI-assisted tools to reduce admin

Qualifications

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field.
• The ability to thrive in a fast paced, collaborative team.
• Good computer literacy with the ability to learn new systems.
• Strong communication, resilience and a customer‑first mindset for effective rapport-building.
• Creativity, curiosity and initiative when engaging with stakeholders?

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

Skills

Customer service

Communication

Problem solving

Empathy

Resilience

Job description

EML is seeking a dedicated Case Manager to join our Gosford-based team. You will manage a full portfolio of physical and psychological injury claims, build strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers, and collaborate on proactive return-to-work strategies.

This deeply meaningful role requires effective communication, resilience and problem-solving, with development pathways and access to AI-assisted tools to reduce admin