Impactful Case Manager – Hybrid Personal Injury Role

eml; Gosford; Híbrido; AUD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work options

Fitness Passport

Discounts with retailers and partners

Wellbeing program and health discounts

Learning and development

Resumo da oferta

EML in Gosford is seeking a Case Manager to join the IfNSW team on a permanent full-time basis. You will manage a portfolio of physical and psychological injury claims, building strong relationships with injured workers, employers, practitioners and rehabilitation providers to support timely recovery and return-to-work outcomes.

The role requires empathy, proactive problem-solving and resilience in a fast-paced, collaborative environment.

Qualificações

• Strong customer service experience with a passion for helping people in medical, hospitality, retail or corporate fields.
• The ability to thrive in a fast paced, collaborative team.
• Good computer literacy with the ability to learn new systems.
• Strong communication, resilience and a customer-first mindset for effective rapport-building.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsabilidades

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalized treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Conhecimentos

Customer service

Communication

Team collaboration

Tech literacy

Empathy

Ferramentas

CRM systems

Descrição da oferta de emprego

EML in Gosford is seeking a Case Manager to join the IfNSW team on a permanent full-time basis. You will manage a portfolio of physical and psychological injury claims, building strong relationships with injured workers, employers, practitioners and rehabilitation providers to support timely recovery and return-to-work outcomes.

The role requires empathy, proactive problem-solving and resilience in a fast-paced, collaborative environment.