Case Manager: Injury Recovery & Return-to-Work Champion

EML Group; Newcastle; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts with 350+ retailers

Corporate wellbeing program

Learning & development

EAP for employees and families

Celebration events

Annual incentive scheme

Job summary

EML is recruiting Case Managers in Newcastle to support a portfolio of physical and psychological injury claims. This role emphasizes empathetic client engagement and proactive recovery strategies within a supportive, purpose-driven team.

Successful applicants will join us in January 2027. A face-to-face interview window is part of the process, with start dates commencing mid-January 2027. The position offers hybrid work options and ongoing professional development.

Qualifications

• Customer service experience in medical, hospitality, retail or corporate fields.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy and ability to learn new systems.
• Strong communication, resilience and a customer-first mindset.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build empathetic relationships with injured workers, employers, practitioners and rehabilitation providers.
• Implement proactive strategies to support recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence and empathy.

Skills

Customer service

Team collaboration

Computer literacy

Communication

Problem solving

Tools

CRM systems

Job description

EML is recruiting Case Managers in Newcastle to support a portfolio of physical and psychological injury claims. This role emphasizes empathetic client engagement and proactive recovery strategies within a supportive, purpose-driven team.

Successful applicants will join us in January 2027. A face-to-face interview window is part of the process, with start dates commencing mid-January 2027. The position offers hybrid work options and ongoing professional development.