Injury Claims Case Manager – Hybrid, Impactful Work

Employees Mutuals Limited; Gosford; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Learning and development

Job summary

EML, Australia’s largest specialist in personal injury claims management, is seeking a Case Manager for the IfNSW team in Gosford on a Permanent - Fulltime basis. This role focuses on helping injured workers return to work with empathy, problem-solving and stakeholder collaboration.

Join a culture that recognises you, offers flexible work options (hybrid after probation), and provides development pathways designed to build a long-term career in a stable field.

Qualifications

• Strong customer service experience within medical, hospitality, retail or corporate fields.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy with ability to learn new systems.
• Strong communication, resilience and a customer-first mindset for rapport-building.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Team collaboration

Computer literacy

Communication

Resilience

Customer-centric mindset

Creativity

Curiosity

Initiative

Job description

EML, Australia’s largest specialist in personal injury claims management, is seeking a Case Manager for the IfNSW team in Gosford on a Permanent - Fulltime basis. This role focuses on helping injured workers return to work with empathy, problem-solving and stakeholder collaboration.

Join a culture that recognises you, offers flexible work options (hybrid after probation), and provides development pathways designed to build a long-term career in a stable field.