Housing Services Team Leader – Flexible, Impactful Role

NSW Department of Communities and Justice; Newcastle-Maitland; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay and conditions

Training and development

Health & Wellbeing programs

Job summary

NSW Department of Communities and Justice in Newcastle is seeking a Team Leader to guide a responsive Housing Services team, delivering client-centred services to vulnerable communities.

You will lead, coach and support staff, balance customer service excellence with achieving business objectives, and drive performance while ensuring compliance with policies and legislative requirements. This role creates a talent pool for future opportunities across the Northern District.

Qualifications

• Demonstrated experience leading teams in a complex service delivery environment.
• Strong leadership skills including coaching, performance management and capability development.
• Commitment to delivering excellent customer service and achieving positive outcomes for vulnerable clients and communities.
• Proven ability to balance customer service delivery with operational priorities and performance targets.
• Strong stakeholder engagement and relationship management skills.
• Sound decision-making, problem-solving and communication skills.
• Ability to manage competing priorities and deliver results in a high-volume environment.

Responsibilities

• Lead, coach and develop staff to achieve individual and team objectives.
• Support the delivery of responsive, client-centred services that achieve positive outcomes for customers and communities.
• Monitor performance and service delivery outcomes, identifying opportunities for continuous improvement.
• Manage complex client matters and provide support and guidance to staff.
• Build and maintain effective relationships with internal and external stakeholders.
• Manage competing priorities while maintaining service quality and operational performance.
• Contribute to business improvement initiatives and operational priorities.
• Ensure compliance with relevant policies, procedures and legislative requirements.

Skills

Team leadership

Coaching

Performance management

Stakeholder engagement

Customer service

Decision making

Communication

Problem solving

Prioritisation

Policy & legislative compliance

Tools

NSW Driver Licence

Job description

NSW Department of Communities and Justice in Newcastle is seeking a Team Leader to guide a responsive Housing Services team, delivering client-centred services to vulnerable communities.

You will lead, coach and support staff, balance customer service excellence with achieving business objectives, and drive performance while ensuring compliance with policies and legislative requirements. This role creates a talent pool for future opportunities across the Northern District.