Housing Services Team Leader – Lead & Develop People

NSW Department of Communities and Justice; Lismore; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Training and development opportunities

Health & Wellbeing programs

Employee Assistance Program

Job summary

NSW Department of Communities and Justice – Lismore NSW is seeking a Team Leader for Housing Services. You will lead a team delivering client-centred services to vulnerable community members, ensuring high-quality outcomes while driving strong operational performance.

As a Team Leader, you will balance customer service excellence with achieving business objectives, supporting staff to navigate complex client needs, and contributing to positive housing outcomes across the district.

Qualifications

• Demonstrated experience leading teams in a complex service delivery environment.
• Strong leadership skills, including coaching, performance management and capability development.
• Commitment to delivering excellent customer service and achieving positive outcomes for vulnerable clients and communities.
• Proven ability to balance customer service delivery with operational priorities and performance targets.
• Strong stakeholder engagement and relationship management skills.
• Sound decision-making and communication abilities.

Responsibilities

• Lead, coach and develop staff to achieve individual and team objectives.
• Support the delivery of responsive, client-centred services that achieve positive outcomes for customers and communities.
• Monitor performance and service delivery outcomes, identifying opportunities for continuous improvement.
• Manage complex client matters and provide guidance to staff.
• Build and maintain effective relationships with internal and external stakeholders.
• Balance competing priorities while maintaining service quality and operational performance.
• Contribute to business improvement initiatives and ensure compliance with policies and legislation.

Skills

Team leadership

Coaching

Communication

Stakeholder management

Decision making

Problem solving

Staff development

Job description

NSW Department of Communities and Justice – Lismore NSW is seeking a Team Leader for Housing Services. You will lead a team delivering client-centred services to vulnerable community members, ensuring high-quality outcomes while driving strong operational performance.

As a Team Leader, you will balance customer service excellence with achieving business objectives, supporting staff to navigate complex client needs, and contributing to positive housing outcomes across the district.