Flexible Housing Services Team Leader

NSW Department of Communities and Justice; Tweed Heads South; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Health & Wellbeing programs

Career development

Competitive pay and conditions

Job summary

NSW Department of Communities and Justice – Tweed Heads South NSW is seeking a Team Leader to guide a housing services team delivering client-centred outcomes. You will balance excellent customer service with achieving business objectives, supporting staff to navigate complex client needs and deliver responsive services across the district.

You will lead in a fast-paced environment, monitor performance, and foster strong relationships with stakeholders while ensuring compliance with policies and

Qualifications

• Demonstrated experience leading teams in a complex service delivery environment.
• Strong leadership, coaching and performance management capabilities.
• Commitment to delivering excellent customer service and outcomes for vulnerable clients.

Responsibilities

• Lead, coach and develop staff to achieve individual and team objectives.
• Deliver responsive, client-centred services that achieve positive outcomes for customers and communities.
• Monitor performance and service delivery, identify opportunities for improvement.
• Manage complex client matters and provide guidance to staff.
• Build and maintain relationships with internal and external stakeholders.
• Balance competing priorities while maintaining service quality and performance.
• Contribute to business improvement initiatives and ensure compliance with policies and legislation.

Skills

Team leadership

Stakeholder engagement

Decision making

Communication skills

Customer service orientation

Problem solving

Driver licence

Job description

NSW Department of Communities and Justice – Tweed Heads South NSW is seeking a Team Leader to guide a housing services team delivering client-centred outcomes. You will balance excellent customer service with achieving business objectives, supporting staff to navigate complex client needs and deliver responsive services across the district.

You will lead in a fast-paced environment, monitor performance, and foster strong relationships with stakeholders while ensuring compliance with policies and