Housing Services Manager – Lead Frontline Teams

NSW Department of Communities and Justice; Newcastle; On-site; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Communities and Justice – Newcastle West NSW is seeking a proactive Housing Manager to lead frontline housing operations in the Northern District. This ongoing role focuses on delivering customer-centred services, guiding teams, and driving performance with strong partnerships.

The Housing Manager will oversee day-to-day client service delivery, review data, and ensure compliance with housing standards while travelling regularly to support field operations across the region.

Qualifications

• Experience in housing services or frontline client support.
• Ability to interpret housing policy and provide guidance.
• Strong communication and stakeholder management.
• Will travel regularly for field work.

Responsibilities

• Provide advice to clients and advocates to navigate housing needs.
• Respond to crises and customer requests.
• Ensure efficient service delivery and achieve KPIs.
• Manage stakeholder relationships.
• Review operational data and reports to drive outcomes.

Job description

NSW Department of Communities and Justice – Newcastle West NSW is seeking a proactive Housing Manager to lead frontline housing operations in the Northern District. This ongoing role focuses on delivering customer-centred services, guiding teams, and driving performance with strong partnerships.

The Housing Manager will oversee day-to-day client service delivery, review data, and ensure compliance with housing standards while travelling regularly to support field operations across the region.