Housing Services Manager | Flexible, Impactful Leadership

NSW Department of Communities and Justice; Banora Point; Presencial; AUD 117.000 - 129.000; Jornada completa

Descripción de la vacante

NSW Department of Communities and Justice, through Homes NSW, is seeking a Housing Manager to lead delivery of housing services in the Northern District from Tweed Heads. The role involves managing teams, advising clients, and ensuring effective service delivery with a focus on outcomes.

This ongoing talent pool position requires regular travel and field work, with responsibilities spanning planning, leading, organising and monitoring to ensure strong performance and stakeholder collaboration.

Formación

• Ability to advise clients and advocates navigating housing needs.
• Experience handling crisis situations.
• Ability to drive performance against KPIs and targets.
• Strong stakeholder relationship skills across internal and external partners.

Responsabilidades

• Monitor service standards and uplift practice to promote adherence to housing practice standards.
• Ensure services are delivered in compliance with legislation and policy.
• Undertake resource planning and allocate capacity.
• Foster team development and drive performance improvement.
• Assist with complex service issues and policy interpretation.
• Communicate and negotiate to manage key stakeholder relationships.

Conocimientos

People management

Stakeholder management

Resource planning

Policy interpretation

Descripción del empleo

NSW Department of Communities and Justice, through Homes NSW, is seeking a Housing Manager to lead delivery of housing services in the Northern District from Tweed Heads. The role involves managing teams, advising clients, and ensuring effective service delivery with a focus on outcomes.

This ongoing talent pool position requires regular travel and field work, with responsibilities spanning planning, leading, organising and monitoring to ensure strong performance and stakeholder collaboration.