Housing Manager

NSW Department of Communities and Justice; Newcastle; On-site; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Communities and Justice – Newcastle West NSW is seeking a proactive Housing Manager to lead frontline housing operations in the Northern District. This ongoing role focuses on delivering customer-centred services, guiding teams, and driving performance with strong partnerships.

The Housing Manager will oversee day-to-day client service delivery, review data, and ensure compliance with housing standards while travelling regularly to support field operations across the region.

Qualifications

• Experience in housing services or frontline client support.
• Ability to interpret housing policy and provide guidance.
• Strong communication and stakeholder management.
• Will travel regularly for field work.

Responsibilities

• Provide advice to clients and advocates to navigate housing needs.
• Respond to crises and customer requests.
• Ensure efficient service delivery and achieve KPIs.
• Manage stakeholder relationships.
• Review operational data and reports to drive outcomes.

Job description

NSW Department of Communities and Justice – Newcastle West NSW

Housing Manager | Housing Services
HOMES NSW

Location: Newcastle

Employment Type: Ongoing Talent Pool for Future Opportunities across the Northern District

Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Your role

Housing Services comes under the Homes NSW umbrella. Homes NSW is a division within the Department of Communities and Justice (DCJ) to deliver quality homes and services that change lives and end homelessness.

The Housing Manager supports the team with overseeing the delivery of frontline housing operations.

The Housing Manager is responsible for the day-to-day work of client service teams, providing direction, support & guidance, and feedback to team members.

The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes including customer centred service delivery, strong partnerships for impact and a thriving and empowered workplace.

What you'll do

Housing Managers support the overall functionality, coordination, and cohesion of their team in delivering quality services and achieving shared outcomes.

• Provide advice to clients and their advocates to navigate complex housing needs.
• Responding to crisis
• Effectively responding to the needs of customers
• Ensuring that service delivery is efficient & that targeted goals and KPI's are achieved.
• Manage stakeholder relationships

You will demonstrate strong management skills within your daily interactions and have a clear understanding of how planning, leading, organising and monitoring contributes to being an effective manager.

Regular travel and field work is a requirement of this position.

What we're looking for

In this role, you will:

• Monitor service standards and uplift practice to promote adherence to the housing practice standards
• Ensure services are delivered in compliance with legislation and policy
• Undertake resource planning
• Foster team development and drive performance improvement
• Assist with complex service issues and policy interpretation
• Communicate and negotiate to efficiently foster and manage key stakeholder relationships internally and externally

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Applications close Friday 13th November at 11:59pm AEST

For more information about the role or what it's like to work for Homes NSW, please contact the hiring manager Kristie O'Brien on 0438270*** or via email at **************@HOMES.NSW.GOV.AU

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Rania El Boustani on 0457 853 *** or via email at ***************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience