Housing Manager – Frontline Services & Partnerships

NSW Department of Communities and Justice; Central Coast; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay

Training and development

Wellbeing programs

Job summary

NSW Department of Communities and Justice – Tuggerah NSW is seeking an experienced Housing Manager within Housing Services HOMES NSW. The role delivers frontline housing operations, provides leadership to client service teams and ensures outcomes are customer-centred with strong partnerships and a thriving workplace.

Regular travel and field work are required. The Housing Manager will monitor service standards, manage complex issues, and drive performance while ensuring compliance with

Qualifications

• Oversees frontline housing operations with an emphasis on client outcomes.
• Monitors service standards and adherence to housing practice standards.
• Experience in managing complex service issues and policy interpretation.

Responsibilities

• Provide advice to clients and advocates navigating housing needs.
• Respond to crises and ensure efficient service delivery against KPIs.
• Manage stakeholder relationships and drive team performance.

Skills

Crisis management

Stakeholder engagement

Team leadership

Policy interpretation

Communication

Job description

NSW Department of Communities and Justice – Tuggerah NSW is seeking an experienced Housing Manager within Housing Services HOMES NSW. The role delivers frontline housing operations, provides leadership to client service teams and ensures outcomes are customer-centred with strong partnerships and a thriving workplace.

Regular travel and field work are required. The Housing Manager will monitor service standards, manage complex issues, and drive performance while ensuring compliance with