Housing Services Manager: Flexible Frontline Leader

NSW Department of Communities and Justice; South Lismore; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Health & Wellbeing programs

Employee Assistance Programs

Training and development opportunities

Job summary

NSW Department of Communities and Justice, Housing Services in Lismore, seeks a Housing Manager to lead frontline housing operations, support teams, and ensure quality service delivery. The role emphasizes client navigation of housing needs, crisis response, and KPI achievement.

Regular travel and field work are required; the position sits within Homes NSW and offers opportunities to drive impact through strong partnerships and an empowered workplace.

Qualifications

• Provide advice to clients and advocates to navigate housing needs.
• Respond to crisis and customer needs.
• Ensure services align with legislation and policy.
• Coordinate planning, leading, organizing and monitoring activities.

Responsibilities

• Housing Managers support the team to deliver quality services and achieve outcomes.
• Oversee day-to-day client service operations and provide direction to staff.
• Review data and reports to improve customer-centred service delivery.
• Manage stakeholder relationships and ensure KPI targets are met.

Skills

Service standards monitoring

Policy interpretation

Stakeholder management

Resource planning

Communication & negotiation

Team development

Job description

NSW Department of Communities and Justice, Housing Services in Lismore, seeks a Housing Manager to lead frontline housing operations, support teams, and ensure quality service delivery. The role emphasizes client navigation of housing needs, crisis response, and KPI achievement.

Regular travel and field work are required; the position sits within Homes NSW and offers opportunities to drive impact through strong partnerships and an empowered workplace.