Housing Services Team Leader — Lead, Coach & Deliver Impact

NSW Department of Communities and Justice; South Lismore; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing programs

Employee Assistance Programs

Job summary

NSW Department of Communities and Justice seeks a Team Leader in the Northern District to lead a dedicated housing services team, delivering client-centred services to vulnerable residents while ensuring high-quality outcomes and strong operational performance.

You will balance customer service excellence with achieving business objectives, supporting staff through complex client needs, and contributing to positive housing outcomes across the district.

Qualifications

• Experience leading teams in a complex service delivery environment.
• Strong leadership skills, including coaching, performance management and capability development.
• Commitment to delivering excellent customer service and achieving positive outcomes for vulnerable clients and communities.

Responsibilities

• Lead, coach and develop staff to achieve individual and team objectives.
• Support the delivery of responsive, client-centred services that achieve positive outcomes for customers and communities.
• Monitor performance and service delivery outcomes, identifying opportunities for continuous improvement.
• Manage complex client matters and provide support and guidance to staff.
• Build and maintain effective relationships with internal and external stakeholders.
• Manage competing priorities while maintaining service quality and operational performance.
• Contribute to business improvement initiatives and operational priorities.
• Ensure compliance with relevant policies, procedures and legislative requirements.

Skills

Team leadership

Customer service excellence

Stakeholder engagement

Decision making

Communication

Job description

NSW Department of Communities and Justice seeks a Team Leader in the Northern District to lead a dedicated housing services team, delivering client-centred services to vulnerable residents while ensuring high-quality outcomes and strong operational performance.

You will balance customer service excellence with achieving business objectives, supporting staff through complex client needs, and contributing to positive housing outcomes across the district.