Hotel Manager: Lead Guest Experience & Operations

Meriton Suites; Canberra; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Base plus super

Annual leave loading

Parental leave

EAP access

Family discounts

Team activities

Induction program

Merit Academy training

Job summary

Meriton Suites Canberra is seeking an experienced Hotel Manager to lead our local team and oversee operational performance, guest experience and brand standards. This hands-on role involves recruiting, coaching and mentoring your staff, managing front-line operations and ensuring WHS and employment compliance.

As part of Australia’s largest owner-operator of apartment-style suites, you’ll benefit from strong career development opportunities across multiple locations and a supportive, team‑driven

Qualifications

• An experienced and hands-on Hotel Manager who leads from the front and thrives in a fast-paced, operational environment.
• Experience working within a shared facility or strata-titled property will be highly regarded.
• This is a highly operational role, and you are comfortable stepping into departments as required to support the business and maintain our consistent service standards.

Responsibilities

• Lead by example and foster a culture where genuine hospitality is at the core of every interaction.
• Provide coaching and mentoring to your team to build technical capability and service confidence.
• Oversee recruitment including reviewing applications, coordinating and conducting interviews, and onboarding new staff.
• Ensure strong time management, prioritise tasks, and deliver financial and operational results on schedule.
• Maintain compliance with WHS and employment legislation and drive succession planning.
• Adopt a hands-on leadership approach, supporting frontline operations as needed to ensure service delivery.

Job description

Meriton Suites Canberra is seeking an experienced Hotel Manager to lead our local team and oversee operational performance, guest experience and brand standards. This hands-on role involves recruiting, coaching and mentoring your staff, managing front-line operations and ensuring WHS and employment compliance.

As part of Australia’s largest owner-operator of apartment-style suites, you’ll benefit from strong career development opportunities across multiple locations and a supportive, team‑driven