Executive Housekeeper

Mercure; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Mercure Belconnen Canberra is seeking an Executive Housekeeper to lead the Housekeeping Department and ensure the highest standards of cleanliness across guest rooms, public areas, and conference facilities. The role involves strategic leadership, labour management and quality assurance in line with Accor brand standards.

You will recruit, train and coach staff, develop rosters, monitor productivity and control costs while maintaining guest comfort and hotel presentation.

Qualifications

• 3 years' experience as an Executive Housekeeper/Senior Housekeeping Supervisor in hotels.
• Extensive knowledge of hospitality industry practices and standards.
• Strong leadership, supervision and staff development abilities.
• Ability to motivate teams and manage workloads effectively.

Responsibilities

• Lead and manage the Housekeeping Department with staffing and resource allocation.
• Prepare rosters aligned with occupancy forecasts and budgets.
• Recruit, induct, train and coach housekeeping staff.
• Ensure guest rooms and public areas meet high cleanliness standards.
• Establish cleaning standards and conduct regular inspections and audits.
• Maintain conference and events spaces, toilets and back‑of‑house areas.
• Implement cleaning schedules and inspect for compliance with activity levels.
• Report maintenance issues and follow through until complete.
• Monitor quality assurance and departmental expenditure within budgets.

Skills

Leadership

Staff management

Time management

Interpersonal communication

Guest service

Education

Certificate 4 in Hospitality/Hotel Management

Job description

Mercure Belconnen Canberra is a premium 125-room hotel operating under Accor brand standards. The hotel maintains exceptional standards of cleanliness, presentation, hygiene and guest comfort throughout all guest rooms, public areas and designated back-of-house facilities. The hotel also boasts a versatile Conference and Events Centre comprising of five meeting and function spaces, including a dedicated boardroom.

About the role

The Executive Housekeeper is responsible for the overall leadership, management and operational performance of the Housekeeping Department at Mercure Belconnen Canberra. The position ensures all guest rooms, public areas, Conference and Events Centre and designated back-of-house areas are maintained to the highest standards of cleanliness, presentation, hygiene and guest comfort, consistent with Accor brand standards, Mercure Canberra Belconnen expectations and all legislative requirements. Reporting directly to the General Manager, the role provides strategic and operational leadership to the housekeeping team while maintaining effective labour management, departmental productivity, inventory control and quality assurance systems.

Key responsibilities

Effective leadership and management of the Housekeeping Department, ensuring sufficient staffing levels, appropriate allocation of resources and efficient coordination of daily operations

Preparing rosters that align with occupancy forecasts and approved labour budgets, allocating work according to operational priorities and monitoring productivity throughout each shift

Developing a professional and engaged housekeeping team through recruitment, induction, training, coaching and performance management

Ensuring every guest room is presented to the highest standard of cleanliness, comfort and functionality before being released for guest occupation

Establishing clear cleaning standards, implementing structured inspection processes and verifying through regular audits that standards are consistently achieved

Maintaining the presentation, cleanliness and hygiene of all conference and events meeting rooms, public areas, toilets and back of house areas

Implementing cleaning schedules appropriate to occupancy levels and guest activity, conducting regular inspections and ensuring presentation issues are addressed immediately

Systematically identifying and reporting maintenance issues, ensuring maintenance defects are accurately reported and followed through until completed

Implementing and maintaining an effective quality assurance program, including monitoring guest feedback that measures housekeeping performance against established hotel standards

Managing departmental expenditure within approved budgets while maintaining service standards, monitoring labour productivity, roster efficiency and operational costs

About you

3 years' experience as an Executive Housekeeper/ Senior Housekeeping Supervisor within a hotel environment

Extensive knowledge of the hospitality (Hotel) industry

Exceptional knowledge and principals of guest service

Extensive knowledge of housekeeping practices

Extensive Knowledge of staff management and strong leadership skills

Exceptional Time management

Ability to motivate others

Interpersonal communication

Professional, flexible, trustworthy, reliable and punctual

Certificate 4 in Hospitality/Hotel Management or equivalent is desirable

To be considered for this position, applicants must have unrestricted working rights in Australia and be able to provide evidence of their work rights if requested. Mercure Canberra Belconnen is not offering employer sponsorship for this position. We are an equal opportunity provider. Only short-listed applicants will be contacted.