Front Office Manager - Sydney

Meriton Suites; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted stays

Merit Academy training

Paid parental leave

Employee assistance program

Friends and family discounts

Team events

Induction program

Job summary

Meriton Suites in Mascot Central invites applications for a Front Office Manager who will lead front office operations, collaborate with housekeeping and maintenance, and report to the Hotel Manager. You will drive guest experiences, manage rosters and payroll, and uphold Meriton standards across the team.

Join Australia’s largest operator of apartment-style hotel suites with multiple locations nationwide, comprehensive training through Merit Academy, and valuable employee benefits.

Qualifications

• Experience as a Guest Service Manager or Assistant Front Office Manager seeking next step.
• Genuine passion for guest service and exceeding guest expectations.
• Commitment to building a culture of respect and inclusion.
• Focus on team development and leadership capabilities.
• Strong time management and ability to work under pressure.
• Effective communication with internal and external stakeholders.

Responsibilities

• Support and lead front office operations and team.
• Foster a positive workplace culture through strong leadership and collaboration.
• Close the loop on guest feedback with critical thinking and guest connections.
• Ensure daily front desk tasks are communicated, actioned and completed.
• Drive positive guest experiences both individually and across the team.
• Manage roster and payroll financials.
• Collaborate with the Hotel Manager on building presentation and upkeep.
• Adhere to Meriton Suites standards, policies and procedures.
• Be able to manage the hotel in the absence of the Hotel Manager.

Job description

Meriton Suites currently has an opportunity for a qualified Front Office Manager to join our popular Mascot Central property.

About the Role

As the Front Office Manager, you will report to the Hotel Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments.You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane and the Gold Coast,and soon to be Canberra and Melbourne.

Your key responsibilities

• Support and lead the front office operations and team.
• Facilitate a positive workplace culture through effective leadership, collaboration and team development.
• Close the loop on guest feedback with critical thinking and strong guest connections.
• Ensure daily front desk tasks and expectations are communicated, actioned and completed.
• Drive positive guest experiences, both individually and across your team.
• Manage the roster and payroll financials.
• Work with our Hotel Manager to maintain the building's presentation and upkeep.
• Ensure Meriton Suites standards, policies and procedures are adhered to.
• Be able to manage the hotel in absence of the Hotel Manager.

To be successful in this role you will

• Have experience as a Guest Service Manager or Assistant Front Office Manager and be looking to take the next step.
• Have a genuine passion for guest service and exceeding guest expectations.
• Understand the importance of building a culture around respect and inclusion.
• Be focused on your team’s development.
• Possess excellent time management skills with the ability to work under pressure.
• Be comfortable communicating with various internal and external stakeholders.
• Conduct and present yourself in a respectful and professional manner at all times.

Why Meriton Suites?

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• ‘Merit Academy’ our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.