Duty Manager - Luxury Hotel Front Office & Guest Experience

Doma Hotels; South Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Doma Hotels is seeking a vibrant Duty Manager for a full-time role, based in Canberra. You will lead the Front Office team, mentor staff, and ensure service standards and safety compliance on shift.

The role requires RSA and First Aid qualifications and fire warden training to safeguard guests and colleagues. We value a warm, guest-focused personality with exceptional communication and the ability to manage multiple priorities in a luxury hospitality setting.

Qualifications

• Demonstrated guest-service expertise and a passion for hospitality.
• Strong leadership and mentoring abilities for the Front Office team.
• Excellent communication skills with guests and staff.

Responsibilities

• Lead service excellence within the Front Office during shifts.
• Manage customer feedback and resolve complaints.
• Deliver exceptional guest experiences and ensure safety policies.

Skills

Guest service

Leadership

Communication

Front Office

Tools

Opera PMS

Micros

MS Office

Job description

Doma Hotels is seeking a vibrant Duty Manager for a full-time role, based in Canberra. You will lead the Front Office team, mentor staff, and ensure service standards and safety compliance on shift.

The role requires RSA and First Aid qualifications and fire warden training to safeguard guests and colleagues. We value a warm, guest-focused personality with exceptional communication and the ability to manage multiple priorities in a luxury hospitality setting.