Night Manager: Guest Experience & Team Leader

Meriton Suites; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Base + superannuation

17.5% annual leave loading

Career development opportunities

Parental leave

Employee Assistance Program

Friends and Family discounts

Job summary

Meriton Suites currently has an opportunity for a Night Manager in one of our Sydney properties. You will represent the hotel in the absence of the Hotel Manager, ensuring the safety and wellbeing of guests and staff.

You will greet guests, manage and train staff, handle complaints, and oversee front desk operations. The role requires a calm, proactive leader with excellent communication and a passion for guest experience.

Qualifications

• Must be able to obtain clearance for National Police Check.
• Ability to stay calm under pressure and make quick decisions.
• Professional presentation and a strong guest-focused mindset.

Responsibilities

• Greet and welcome guests and manage check-in/check-out procedures.
• Manage and train hotel staff to ensure service standards.
• Handle guest complaints and ensure timely resolutions.
• Ensure frontline desk tasks are completed accurately and efficiently.
• Attend to guest inquiries, requests and follow-ups as required.
• Prepare and set up for the following day’s operations.
• Complete guest accounting and related administrative duties.

Skills

Staff management

Guest service

Communication

Problem solving

Job description

Meriton Suites currently has an opportunity for a Night Manager in one of our Sydney properties. You will represent the hotel in the absence of the Hotel Manager, ensuring the safety and wellbeing of guests and staff.

You will greet guests, manage and train staff, handle complaints, and oversee front desk operations. The role requires a calm, proactive leader with excellent communication and a passion for guest experience.