Hotel Duty Manager: Lead Front Office & Guest Experience

EVT - Entertainment | Ventures | Travel; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Dining discount 50%

Hotel stay discount 50%

Movie tickets discounts $2

Seasonal perks at Thredbo

Career growth across EVT network

Paid parental leave

Volunteer opportunities

Job summary

EVT - Entertainment | Ventures | Travel in Adelaide is seeking a Duty Manager to lead daily hotel operations in the absence of senior management and keep guests happy. You will support the Front Office team to maintain service excellence and drive smooth daily operations.

You will focus on occupancy, revenue, and compliance with WH&S protocols while mentoring staff and fostering a proactive, service-driven culture across the hotel network.

Qualifications

• Proven experience in hotel operations with a Front Office focus.
• Strong leadership and decision-making abilities.
• Excellent communication and guest-relations skills.

Responsibilities

• Oversee hotel operations during assigned shifts, ensuring smooth coordination across departments.
• Lead and support the Front Office team, maintaining high service standards and guest satisfaction.
• Act as the primary contact for guest issues, resolving complaints professionally and promptly.
• Maximise room occupancy and revenue through effective rate and yield strategies.
• Ensure compliance with WH&S, security protocols and crisis management procedures.
• Support training, staff development and performance tracking.

Skills

Front Office experience

Leadership

Communication

Guest relations

Yield management

WH&S familiarity

Tools

Hotel management systems

Job description

EVT - Entertainment | Ventures | Travel in Adelaide is seeking a Duty Manager to lead daily hotel operations in the absence of senior management and keep guests happy. You will support the Front Office team to maintain service excellence and drive smooth daily operations.

You will focus on occupancy, revenue, and compliance with WH&S protocols while mentoring staff and fostering a proactive, service-driven culture across the hotel network.