Duty Manager: Guest Experience & Front Office Lead

EVT Limited; Fremantle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets & cinema discounts

Seasonal perks

Career progression

Paid parental leave

Job summary

EVT Limited is seeking a Duty Manager to oversee daily Front Office operations at the Fremantle hotel. You will lead shifts, handle guest queries, and support the front office team to ensure smooth service delivery during busy periods.

This role emphasises staff rostering, attendance, and maintaining security and WH&S standards while driving occupancy and revenue through effective rate management and cross-department collaboration.

Qualifications

• Experience in a duty manager role or similar within a hotel helps.
• Strong Front Office operations knowledge and team coordination required.
• Ability to resolve guest issues promptly and professionally.

Responsibilities

• Lead hotel operations during shifts and coordinate with departments.
• Oversee Front Office operations, staff punctuality and service standards.
• Resolve guest complaints and maintain high guest satisfaction.
• Monitor security and WH&S procedures and incident handling.
• Support rate management strategies to drive occupancy and revenue.
• Ensure cross-department communication for operational efficiency.
• Assist rostering, staffing levels, and cost control to meet targets.
• Manage staff training, rostering, and overtime responsibilities.

Skills

Front Office leadership

Guest query resolution

WH&S compliance

Staff rostering

Rate management

Effective communication

Job description

EVT Limited is seeking a Duty Manager to oversee daily Front Office operations at the Fremantle hotel. You will lead shifts, handle guest queries, and support the front office team to ensure smooth service delivery during busy periods.

This role emphasises staff rostering, attendance, and maintaining security and WH&S standards while driving occupancy and revenue through effective rate management and cross-department collaboration.