Hotel Duty Manager: Guest Experience & Ops Leader

Recooty; Sydney; On-site; AUD 78,000 - 85,000; Full time

Job summary

JD Flinders Business Pty Ltd is seeking a Duty Manager for a full-time role in Melbourne, Southbank. The successful candidate will drive overall engagement and product quality, coordinating activities to maximise performance and profitability while ensuring top-tier guest service and adherence to safety and regulatory standards.

You will lead a team, mentor staff, and be flexible to support other properties within the area or to relocate as agreed.

Qualifications

• Proven ability to lead hotel teams to deliver high service standards.
• Experience in supervisory roles within hospitality.
• Knowledge of safety and compliance in hotel operations.

Responsibilities

• Drive engagement and service quality by coordinating daily hotel operations.
• Ensure compliance with safety, emergency procedures and brand standards.
• Provide guidance to staff and ensure consistent shift handovers.
• Support other properties as needed.

Skills

Leadership

Customer service

Communication

Job description

JD Flinders Business Pty Ltd is seeking a Duty Manager for a full-time role in Melbourne, Southbank. The successful candidate will drive overall engagement and product quality, coordinating activities to maximise performance and profitability while ensuring top-tier guest service and adherence to safety and regulatory standards.

You will lead a team, mentor staff, and be flexible to support other properties within the area or to relocate as agreed.