Duty Manager & Front Office Lead - Elevate Stays

Aldi Stores; Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

50% off dining and stays across EVT酒店

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave; community & 1

Job summary

EVT is seeking a Duty Manager to lead the Front Office and oversee hotel operations in the absence of the General Manager. The role is full time, based in Melbourne, with a 38-hour work week and a focus on delivering exceptional service.

You will manage staffing, guest relations, revenue opportunities, and cost controls while upholding safety and WH&S standards. The position offers growth within EVT's hotel and entertainment network.

Qualifications

• Proven experience in a hotel Duty Manager or Front Office supervisor.
• Strong leadership and training abilities.
• Commercial awareness including yield management and cost control.
• Excellent guest service and decision-making under pressure.
• Knowledge of hotel property management systems and front office operations.
• Solid understanding of WH&S, fire and evacuation procedures.
• Flexibility to work rostered shifts, including weekends and public holidays.

Responsibilities

• Lead and supervise the Front Office team, ensuring staffing, timeliness, and uniformity.
• Welcome guests, host VIPs, and resolve guest requests and complaints quickly and professionally.
• Maximise room rate and occupancy, promoting hotel features and upselling opportunities.
• Control costs, roster management, overtime, cashiering and tills in line with budget.
• Take charge of hotel safety and security, including incident reporting and crisis management.
• Coach and develop your team through on-the-job training and strong communication.

Skills

Front Office Leadership

Staff Supervision

Guest Service

Yield Management

Job description

EVT is seeking a Duty Manager to lead the Front Office and oversee hotel operations in the absence of the General Manager. The role is full time, based in Melbourne, with a 38-hour work week and a focus on delivering exceptional service.

You will manage staffing, guest relations, revenue opportunities, and cost controls while upholding safety and WH&S standards. The position offers growth within EVT's hotel and entertainment network.