Duty Manager: Lead Hotel Operations & Guest Experience

EVT Limited; Sutherland Shire Council; Vor Ort; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

50% off dining and stays across EVT

Movie tickets & discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Zusammenfassung

EVT Limited's Rydges hotels in Australia are seeking a hands-on Duty Manager to lead hotel operations during shifts, coordinate with departments and uphold service excellence.

You’ll manage Front Office functions, rostering, guest arrivals and departures, handle guest complaints, and contribute to safety and revenue strategies. Strong leadership and communication are essential for this role in a branded or independent hotel environment.

Qualifikationen

• 1+ years of experience as a duty manager or similar role within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.

Aufgaben

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

Kenntnisse

Duty manager experience

Front Office operations

Guest service

Staff rostering

Occupancy and revenue

Communication skills

Jobbeschreibung

EVT Limited's Rydges hotels in Australia are seeking a hands-on Duty Manager to lead hotel operations during shifts, coordinate with departments and uphold service excellence.

You’ll manage Front Office functions, rostering, guest arrivals and departures, handle guest complaints, and contribute to safety and revenue strategies. Strong leadership and communication are essential for this role in a branded or independent hotel environment.