Duty Manager - Lead Front Office & Guest Experience

EVT Group; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

50% off dining and stays across EVT/ET

Movie tickets & discounts on GoldClass

Seasonal perks at Thredbo

Rapid career growth across hotel and娱乐

Paid parental leave

Job summary

EVT Group is seeking a Duty Manager in Adelaide to lead daily hotel operations in the absence of senior management and keep guests happy while ensuring profitable operations. You’ll focus on Front Office performance, guest satisfaction, and cross-department coordination.

The role emphasizes leadership, strong communication, and problem-solving skills, with a pro-active, service-driven mindset and a commitment to continuous improvement. Training and development are supported within EVT’s network.

Qualifications

• Proven experience in hotel operations, particularly Front Office.
• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to manage guest relations and resolve issues professionally.

Responsibilities

• Oversee hotel operations during assigned shifts and coordinate across departments.
• Lead and support the Front Office team to maintain high service standards.
• Act as primary contact for guest issues and resolve complaints promptly.
• Maximise room occupancy and revenue through rate and yield strategies.
• Ensure WHS, security protocols and crisis management compliance.
• Support training, staff development and performance tracking.

Skills

Hotel operations

Leadership

Guest relations

Yield management

Tools

Hotel systems

Job description

EVT Group is seeking a Duty Manager in Adelaide to lead daily hotel operations in the absence of senior management and keep guests happy while ensuring profitable operations. You’ll focus on Front Office performance, guest satisfaction, and cross-department coordination.

The role emphasizes leadership, strong communication, and problem-solving skills, with a pro-active, service-driven mindset and a commitment to continuous improvement. Training and development are supported within EVT’s network.