Hotel Duty Manager - Lead Guest Experience & Ops

EVT Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets and cinema discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT Limited is seeking a Duty Manager for Rydges Camperdown to lead hotel operations during shifts, supervise Front Office, and ensure service standards. You will resolve guest issues, manage security, and support rate strategies to maximise occupancy and revenue.

This role requires 1+ year in a duty manager role in a hotel, strong communication, rostering, and collaboration across departments. The position is full-time, on-site in Sydney with EVT's perks and opportunities for career growth.

Qualifications

• 1+ years of experience in a duty manager role or similar within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals and departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints and incident reporting with a solution-focused approach.
• Skills in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

Responsibilities

• Lead and oversee hotel operations during shifts, assisting any department when required and ensuring smooth coordination in the absence of senior management.
• Supervise Front Office operations, ensuring staff presentation, punctuality and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Manage staff, including training, rostering and monitoring of overtime, leave, days in lieu and breaks, while keeping staffing levels and costs on target.

Skills

Front Office operations

Staff rostering

Guest service

Communication

Sales/cross-sell

Security management

Job description

EVT Limited is seeking a Duty Manager for Rydges Camperdown to lead hotel operations during shifts, supervise Front Office, and ensure service standards. You will resolve guest issues, manage security, and support rate strategies to maximise occupancy and revenue.

This role requires 1+ year in a duty manager role in a hotel, strong communication, rostering, and collaboration across departments. The position is full-time, on-site in Sydney with EVT's perks and opportunities for career growth.