High-Volume Workshop Controller – Service Lead

Grand Motors; Gold Coast City; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Toyota training

Career development

Supportive leadership

Stable long-term career

Job summary

Grand Motors Toyota on the Gold Coast seeks an experienced Workshop Controller to manage a high-volume service workshop in a fast-paced environment. The role requires leadership of technicians and proactive communication with clients and service advisors to keep work flowing smoothly.

You will drive performance metrics, uphold Toyota standards, and lead daily operations with energy and attention to safety. A strong customer-first mindset and a valid Queensland licence are essential.

Qualifications

• Experience as a Workshop Controller in a high-volume service environment.
• Strong communication and customer service mindset.
• Current Queensland driver’s licence and valid work eligibility.

Responsibilities

• Own daily scheduling and loading of a high-volume technician team to maximise throughput and efficiency.
• Drive workflow across the workshop floor and keep jobs moving, technicians productive, and customers informed.
• Act as the critical link between service advisors, technicians, and customers with clear communication at every touchpoint.
• Maintain accurate repair orders and ensure they are processed without delays.
• Lead the team to achieve CSI, productivity, and efficiency KPIs.
• Uphold Toyota service standards, warranty compliance, and workshop safety at all times.
• Coordinate with parts to minimise downtime and keep the bay running smoothly.
• Provide strong leadership energy to technicians and apprentices daily.

Skills

Workshop Controller experience

Multitasking under pressure

Communication skills

Customer-focused

DMS experience (TUNE or similar)

Tools

TUNE or similar DMS

Job description

Grand Motors Toyota on the Gold Coast seeks an experienced Workshop Controller to manage a high-volume service workshop in a fast-paced environment. The role requires leadership of technicians and proactive communication with clients and service advisors to keep work flowing smoothly.

You will drive performance metrics, uphold Toyota standards, and lead daily operations with energy and attention to safety. A strong customer-first mindset and a valid Queensland licence are essential.