High-Volume Workshop Controller | Toyota Service Lead

Grand Motors Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

High-energy environment

Long-term career

Supportive leadership

Toyota training

Job summary

Grand Motors Toyota on the Gold Coast seeks a seasoned Workshop Controller to orchestrate a high-volume service operation. You will schedule and load technicians, drive workflow, and ensure clear communication between service advisors, technicians and customers.

You'll uphold Toyota service standards, warranty compliance and safety, while leading apprentices to consistently hit CSI and productivity targets in a fast-paced environment.

Qualifications

• Proven experience as a Workshop Controller in a high-volume workshop.
• Ability to juggle multiple priorities without losing composure.
• Strong communication to keep customers and team informed.
• Customer-first mindset with results-driven approach.
• Familiarity with dealer management systems; TUNE or similar is advantageous.
• Current Queensland driver’s licence.

Responsibilities

• Own the daily scheduling and loading of the technician team to maximise throughput.
• Drive the flow of work across the workshop floor and keep jobs moving.
• Act as the link between service advisors, technicians and customers with clear communication.
• Ensure repair orders are accurate, complete and processed on time.
• Lead the team to achieve CSI, productivity, and efficiency KPIs.
• Uphold Toyota service standards, warranty compliance, and workshop safety.
• Coordinate with parts to minimise downtime and keep bays turning.
• Provide leadership energy to technicians and apprentices daily.

Skills

Workshop Controller experience

Multi-tasking

Communication skills

Customer-focused

Dealer management systems (TUNE)

Driver's licence

Tools

TUNE or similar

Job description

Grand Motors Toyota on the Gold Coast seeks a seasoned Workshop Controller to orchestrate a high-volume service operation. You will schedule and load technicians, drive workflow, and ensure clear communication between service advisors, technicians and customers.

You'll uphold Toyota service standards, warranty compliance and safety, while leading apprentices to consistently hit CSI and productivity targets in a fast-paced environment.