Workshop Controller - Toyota

Grand Motors Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

High-energy environment

Long-term career

Supportive leadership

Toyota training

Job summary

Grand Motors Toyota on the Gold Coast seeks a seasoned Workshop Controller to orchestrate a high-volume service operation. You will schedule and load technicians, drive workflow, and ensure clear communication between service advisors, technicians and customers.

You'll uphold Toyota service standards, warranty compliance and safety, while leading apprentices to consistently hit CSI and productivity targets in a fast-paced environment.

Qualifications

• Proven experience as a Workshop Controller in a high-volume workshop.
• Ability to juggle multiple priorities without losing composure.
• Strong communication to keep customers and team informed.
• Customer-first mindset with results-driven approach.
• Familiarity with dealer management systems; TUNE or similar is advantageous.
• Current Queensland driver’s licence.

Responsibilities

• Own the daily scheduling and loading of the technician team to maximise throughput.
• Drive the flow of work across the workshop floor and keep jobs moving.
• Act as the link between service advisors, technicians and customers with clear communication.
• Ensure repair orders are accurate, complete and processed on time.
• Lead the team to achieve CSI, productivity, and efficiency KPIs.
• Uphold Toyota service standards, warranty compliance, and workshop safety.
• Coordinate with parts to minimise downtime and keep bays turning.
• Provide leadership energy to technicians and apprentices daily.

Skills

Workshop Controller experience

Multi-tasking

Communication skills

Customer-focused

Dealer management systems (TUNE)

Driver's licence

Tools

TUNE or similar

Job description

Workshop Controller – Toyota | Gold Coast, Metro Southeast Queensland
Full-Time Permanent | Monday-Friday | Strong Earning Potential

About Us

Six decades strong and showing no signs of slowing down, Grand Motors Toyota is one of Southeast Queensland's most established and high-performing Toyota dealerships. With a workshop that runs at serious volume, we are a dealership that truly delivers at scale.

The Opportunity

This is not your average Workshop Controller role. We are looking for a sharp, experienced operator who thrives in a fast-paced, high-volume environment and knows how to keep a busy workshop firing on all cylinders. If you love the energy of a workshop at full capacity and take genuine pride in operational excellence, this is the role for you.

What You'll Do

• Own the daily scheduling and loading of a high-volume technician team to maximise throughput and efficiency
• Drive the flow of work across the workshop floor — keeping jobs moving, technicians productive, and customers informed
• Be the critical link between service advisors, technicians, and customers, ensuring clear and timely communication at every touchpoint
• Keep repair orders accurate, complete, and processed without missing a beat
• Lead the team to smash CSI, productivity, and efficiency KPIs
• Uphold Toyota service standards, warranty compliance, and workshop safety — every time, no exceptions
• Coordinate with parts to eliminate downtime and keep the bay doors turning
• Bring genuine leadership energy to technicians and apprentices every single day

What We're Looking For

• Proven experience as a Workshop Controller — high-volume experience highly regarded
• A natural ability to juggle multiple priorities without losing your cool
• Strong communication skills and a presence that commands respect on the workshop floor
• A customer-first mindset backed by the drive to deliver results
• Proficiency with dealer management systems (experience with TUNE or similar highly regarded)
• Current Queensland driver's licence

What We Offer

• A high-energy, high-reward environment where your contribution is visible and valued every day
• A stable, long-term career with one of Southeast Queensland's most trusted dealerships
• Supportive leadership that backs its people and invests in their growth
• Manufacturer training and ongoing professional development through Toyota
• Metro Southeast Queensland location keeping you at the centre of the action
• Competitive remuneration package commensurate with experience — because great people deserve great reward

Why Grand Motors Toyota?

At Grand Motors Toyota, we pride ourselves on creating an environment where great people can build outstanding careers. Our success has been built on strong leadership, a commitment to excellence, and a genuine focus on our guests and our team members. Recognised for achievements across sales, service, guest experience, marketing, and business management, we continue to set the benchmark for automotive excellence on the Gold Coast.

We are an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace where every team member can thrive.