Team Leader

BCM TOY Pty Ltd; Greater Bendigo; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Bendigo Toyota is looking for an experienced Automotive Workshop Controller to lead our busy Bendigo workshop. This full-time role coordinates technicians, customers, and management to deliver high-quality service efficiently.

The ideal candidate has supervisory experience in an automotive workshop, strong organisational and communication skills, and a commitment to safety. A valid driver's license is required; the role offers a competitive remuneration package and opportunities for professional

Qualifications

• Must have demonstrated ability to manage people and motivate teams
• Supervisory or controller experience in an automotive workshop preferred
• Strong knowledge of automotive repair procedures and workshop operations
• Excellent organisational and time management skills
• Proficiency with workshop management software and computer systems
• Outstanding written and verbal communication with customers and staff

Responsabilités

• Manage daily workshop operations, including job scheduling and workflow coordination
• Oversee technicians and ensure work meets quality standards and timelines
• Process customer work orders, maintain records, and manage job tracking systems
• Coordinate between customers, management, and workshop staff to ensure clear communication
• Monitor stock levels, coordinate parts orders and inventory
• Ensure health and safety compliance and maintain a safe workshop environment
• Prepare invoicing and work documentation for completed jobs
• Handle customer inquiries and provide quotes for work
• Perform quality inspections before customer delivery
• Contribute to continuous improvement of workshop processes

Connaissances

People management

Team leadership

Communication skills

Organisational skills

Workshop software

Customer service

Description du poste

Rare opportunity to become a leader within a Toyota workshop - up to 20 technicians

About us

Bendigo Toyota is a dynamic automotive business dedicated to delivering exceptional service and quality workmanship to our valued customers. We pride ourselves on maintaining high standards of professionalism, reliability, and expertise across all our operations. Our team is passionate about the automotive industry and committed to building long-term relationships with clients through outstanding customer service and technical excellence.

About the role

We are seeking an experienced and organised Automotive Workshop Controller to join our team asap. This is a full-time position that plays a crucial role in the smooth operation of our automotive workshop. As Workshop Controller, you will be the backbone of our service delivery, overseeing daily operations, managing workflows, and ensuring that all work is completed to the highest standards within agreed timeframes. You will be responsible for coordinating between technicians, customers, and management to deliver exceptional service whilst maintaining efficiency and profitability.

Key responsibilities

• Manage daily workshop operations, including job scheduling, resource allocation, and workflow coordination
• Oversee technical staff and ensure all work is completed to quality standards and within agreed timelines
• Process customer work orders, maintain accurate records, and manage job tracking systems
• Liaise between customers, management, and workshop technicians to ensure clear communication and expectations
• Monitor stock levels of parts and materials, coordinate orders, and manage inventory efficiently
• Ensure compliance with health and safety regulations and maintain a safe, organised workshop environment
• Prepare accurate invoicing and work documentation for completed jobs
• Handle customer inquiries, provide quotes for work, and manage customer relations professionally
• Perform quality inspections on completed work to ensure standards are met before customer delivery
• Contribute to continuous improvement of workshop processes and procedures

What we're looking for

• Must have - Demonstrated ability to manage people, motivate teams, and maintain a positive workplace culture
• Proven experience working in an automotive workshop environment, with supervisory or controller experience preferred
• Strong knowledge of automotive repair procedures, terminology, and workshop operations
• Excellent organisational and time management skills with the ability to prioritise multiple tasks
• Proficiency with workshop management software and computer systems
• Outstanding communication skills, both written and verbal, with the ability to interact professionally with customers and staff
• Attention to detail and commitment to maintaining accurate records and documentation
• Problem-solving abilities and a proactive approach to resolving workplace challenges
• Valid driver's licence and reliable transportation
• A commitment to health and safety compliance and best practice standards

What we offer

Bendigo Toyota offers a supportive and professional working environment where your contributions are valued and recognised. We provide competitive remuneration commensurate with experience and qualifications. This is a stable full-time position offering the opportunity to work with a dedicated automotive team in a busy, established workshop. We foster a culture of continuous learning and professional development, supporting our team members in advancing their careers within the automotive industry. If you have any specific requirements or need adjustments to support your success in this role, we encourage you to discuss these with us during the recruitment process.