Helpdesk and IT Support Technician

Smart Business Systems; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Police Check paid by employer

Job summary

Smart Business Systems is seeking a motivated Helpdesk and IT Support Technician in Kedron, Brisbane. You will provide front-line IT support across Australia, handling tickets, backups, and hardware deployment while collaborating with senior technicians on diverse projects.

Entry-level candidates are welcome; we value enthusiasm to learn, ownership, and proactive problem-solving. A local transport option is required for occasional onsite work.

Qualifications

• Entry-level candidates welcome with enthusiasm to develop IT skills.
• Certificate IV in Information Technology Networking preferred.
• Diploma in Information Technology preferred.

Responsibilities

• Provide helpdesk support via phone, email, and face-to-face interactions.
• Manage, monitor, and update support tickets.
• Monitor and manage client backup systems.
• Build, troubleshoot, and deploy IT hardware.
• Perform onsite hardware and software installations and troubleshooting.
• Undertake onsite client work on rare occasions only as required.
• Manage user accounts in Active Directory and Microsoft 365 (creation, removal, maintenance).
• Receive and manage stock within the warehouse.
• Coordinate freight and dispatch to customers and clients.
• Support and collaborate with senior technicians across various projects.

Skills

Communication skills

Independent work

Team collaboration

Proactive attitude

Documentation

Education

Certificate IV in Information Technology Networking

Diploma in Information Technology

Tools

Microsoft 365

Exchange Online

OneDrive

SharePoint

Windows Server

Active Directory

Job description

Helpdesk and IT Support Technician

Location: Kedron, North Brisbane

We're looking for an enthusiastic Helpdesk and IT Support Technician to join our growing team based in Kedron, Brisbane. With clients located across Australia, this role is perfect for someone eager to learn on the job, expand their IT skills, and build a strong career in the industry.

Key Responsibilities:

Provide helpdesk support via phone, email, and face-to-face interactions.

Manage, monitor, and update support tickets.

Monitor and manage client backup systems.

Build, troubleshoot, and deploy IT hardware.

Perform onsite hardware and software installations and troubleshooting.

Undertake onsite client work on rare occasions only as required.

Manage user accounts in Active Directory and Microsoft 365 (creation, removal, maintenance).

Receive and manage stock within the warehouse.

Coordinate freight and dispatch to customers and clients.

Support and collaborate with senior technicians across various projects.

What We're Looking For:

Strong written and verbal communication skills.

Ability to work independently and within a team environment.

Willingness to learn, take ownership, and grow within the role.

A proactive attitude and a genuine desire to contribute to the team's success.

Excellent documentation and organizational skills.

Entry level or graduate candidates welcome with enthusiasm to develop IT skills.

Qualifications:

Certificate IV in Information Technology Networking (preferred).

Diploma in Information Technology (preferred).

Desirable Skills and Experience:

Windows Desktop and Server support.

Microsoft 365 administration.

Exchange Online, OneDrive, and SharePoint support.

Networking skills and troubleshooting.

Prior helpdesk or IT support experience.

Current Queensland Driver's License and access to own transport.

Additional Information:

Successful candidates will be required to undergo a National Police Check.

The cost of the Police Check will be covered by us.

Australian citizenship is required for this position.

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