Full Time - Level 2 IT Helpdesk Support Technician / Coordinator

Boost IT; City of Brisbane; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Birthday leave

Public transport travel card

Premium Brisbane CBD office

Job summary

Boostit Computer Services Pty Ltd (Boost IT) in Brisbane CBD seeks a Level 2 Helpdesk Support Technician/Coordinator for full-time work. You will provide 2nd level remote, phone and onsite IT support, focusing on Microsoft technologies, security, and customer service.

Ideal candidates have an IT-related degree in Cyber Security, Microsoft Administrator Expert and Microsoft Cybersecurity Architect Expert certs, and at least two years in a similar role with Azure and Autotask PSA experience.

Qualifications

• Must be customer service-focused with strong communication skills.
• Must have finished an IT-related degree in Cyber Security.
• Must be a certified Microsoft Administrator Expert.
• Must be a certified Microsoft Cybersecurity Architect Expert.
• Must have minimum two years experience in a similar role.
• Must have experience in Essential 8 ML1 and ML2 Framework.
• Must have minimum two years Azure server experience.
• Must have minimum two years Autotask PSA experience.
• Must have minimum two years helpdesk coordination skills.

Responsibilities

• Provide 2nd Level Remote, Phone and Onsite IT Support.
• Troubleshoot Hardware and Software related issues.
• Troubleshoot Network and cloud related issues.
• Provide Support for Microsoft Technologies, including Microsoft 365.
• Provisioning customers from scratch in the Microsoft Ecosystem using essential 8 Framework.
• Coordinate Service Requests & Helpdesk Tickets.
• Assist with providing proposals, implementing an managing projects.
• Communicate with clients and provide exceptional customer service.
• Be available from Monday to Friday to cover our different shifts (7am to 3pm, 9am to 5pm and 11am to 7pm).

Skills

Customer service

Communication skills

Azure server experience

Autotask PSA

Helpdesk coordination

Essential 8 Framework

Microsoft 365

Education

IT-related degree in Cyber Security

Tools

Autotask PSA

Job description

Full Time - Level 2 IT Helpdesk Support Technician / Coordinator

For over 22 years, the team at Boostit Computer Services Pty Ltd (Boost IT) has been providing exceptional service to hundreds of businesses across Australia via a small and dedicated team.

We believe every business should have proactive allies that keep promises, help them grow and provide strategic value.

THE ROLE

Full Time (Mon to Fri)

We seek an enthusiastic, responsible, well-presented Level 2 Helpdesk Support Technician to join our small, dedicated national team. This role would suit someone who is a team player but can work alone. You are expected to have excellent customer service and communication skills.

This role will be ideal for someone who is currently in a Level 2 Support role and is looking for a change or to advance their skills via training and on-the-job exposure using the Microsoft 365 admin portal and Endpoint manager. This is suited to an experienced Cybersecurity Expert who has finished an IT-related degree and has also completed certifications as a Microsoft Administrator Expert and Microsoft Cybersecurity Architect Expert

Microsoft Administrator Expert and Microsoft Cybersecurity Architect Expert certifications are required.

You will be based in Brisbane CBD. A car is essential for this role.

In this role you will also:

• Provide 2nd Level Remote, Phone and Onsite IT Support
• Troubleshoot Hardware and Software related issues
• Troubleshoot Network and cloud related issues
• Provide Support for Microsoft Technologies, including Microsoft 365
• Provisioning customers from scratch in the Microsoft Ecosystem using essential 8 Framework
• Coordinate Service Requests & Helpdesk Tickets
• Assist with providing proposals, implementing an managing projects
• Communicate with clients and provide exceptional customer service
• Be available from Monday to Friday to cover our different shifts (7am to 3pm, 9am to 5pm and 11am to 7pm)

Work in a premium office space with a friendly and experienced team in the stunning heritage-listed Anzac Square building. Expect on-the-job training, time to further your education, and to attend industry events. Gain exposure to the latest trends in the industry.

SKILLS & EXPERIENCE

• MUST be customer service-focused and have strong communication skills.
• MUST have finished an IT-related degree in Cyber Security.
• MUST be a certified Microsoft Administrator Expert.
• MUST be a certified Microsoft Cybersecurity Architect Expert.
• MUST have a Minimum of two years experience in a similar role.
• MUST have experience in Essential 8 ML1 and ML2 Framework.
• MUST have minimum two years Azure server experience.
• MUST have minimum two years Autotask PSA experience
• Must have minimum two years helpdesk coordination skills
• Strong attention to detail.
• Good written, verbal and interpersonal skills with a positive attitude.
• A genuine passion for Information Technology and excellent communication skills are a must. Experience in a customer service role would be highly regarded.

The successful applicant for this role will be part of a tight-knit team of IT experts, enabling you to learn and lift your game in a professional and fun environment. Excellent training will be provided, and you will gain access to a professional training budget to advance your Microsoft skill set.

WHAT WE HAVE

• An experienced and passionate team to learn from
• Work with a wide variety of clients around Australia across many sectors
• Modern and Spacious Office located in the Brisbane CBD, 1 min walk from Central train station
• A travel card to cover your public transport travel to and from the office
• Take your birthday off on us!

Package $85,000 + Super

Note: Only applications with a cover letter will be considered.