Service Desk IT Support Technician

Network Technologies Queensland; City of Brisbane; On-site; AUD 52,000 - 70,000; Full time

Job summary

Network Technologies Queensland in Brendale is seeking a Service Desk Technician (Level 1) to join our Service Desk team and deliver 1st line IT support to clients across diverse industries.

Ideally you have up to 6 months experience, strong communication and documentation skills, and a proactive, team-based approach. The role covers desktop, server, IP PBX, Office 365 and network support with both remote and on-site assistance.

Qualifications

• 6 months work experience in a similar position.
• Experience with MSP support is highly regarded.
• Strong communication (verbal and written) and documentation skills.
• Ability to multi-task, prioritise and problem solve.
• Solid work ethic and willingness to learn and develop.
• Driver's license is required.

Responsibilities

• Installing, supporting and maintaining desktops, notebooks and mobile devices.
• Installing, supporting and maintaining server hardware and software infrastructure.
• Installing, supporting and maintaining IP PBX systems and handsets.
• Providing remote and onsite support.
• Identifying components, hardware and software for clients.
• Preparing documentation and progress reports for customers.
• Other projects and duties as assigned.

Skills

Communication skills

Documentation

Multi-tasking

Desire to learn

Driver's license

Client facing

Tools

Active Directory

DNS

DHCP

Office 365

SharePoint

IP PBX

VoIP

Job description

Based in Brendale, we are recruiting for a Service Desk Technician (Level 1) to join our Service Desk team, providing 1st level IT support

We provide a dynamic work environment and are committed to the growth and development of everyone working on the team.

At Network Technologies Queensland you would be part of an innovative team striving to deliver our services and solutions for clients across a wide breadth of industries.

Experience

Ideally, you will have 6 months work experience in a similar position.

Essential Technical Requirements:

Prior experience with an MSP supporting any of the following technologies will be highly regarded:

• Desktop and Server Operating Systems
• Workstation (Laptop, Desktop, Mobility devices)
• Server (Physical and Virtual)
• Active Directory, DNS, DHCP
• Office 365, Sharepoint
• General Networking (understanding of routers, switches, wireless)
• Phone System Support - Voip

Essential Skills:

• Ideally field experience and client facing history
• Excellent communications skills, verbal and written
• Excellent documentation skills including formatting and presentation
• Ability to multi-task, prioritise and problem solve
• A solid work ethic and the desire to learn and develop
• Drivers License

The Role

• Installing, supporting and maintaining desktops, notebooks and mobile devices
• Installing, supporting and maintaining server hardware and software infrastructure
• Installing, supporting and maintaining IP PBX systems and handsets
• Remote and Onsite support
• Identifying appropriate components, hardware and software to be recommended to the client
• Preparing documentation and presenting progress reports to customers
• Other projects and duties as assigned